Returns & Exchanges
I do not issue returns for orders however I want you to be happy with your order so please contact me within 14 days of delivery and I will do my best to find a solution. For all other orders due to the custom made-to-order nature of LUX Reve jewelry, if the product is determined to be damaged or defective within 30 days of receipt, I will gladly repair or replace it. I will exchange pieces if the incorrect item was ordered, however, you are responsible for the price difference plus return shipping. If the wrong size was ordered please contact me with in 14 days of delivery and I will be happy to exchange it for a different size.
The customer is responsible for keeping their jewelry safe and in good condition. If by chance your chain breaks within 60 days of purchase I will happily replace it however shipping is not included. All repairs will incur a fee of $10 . The 1st chain repair will just be charged the repair fee plus shipping however a 2nd or third chain repair on the same necklace will also include a $15 chain replacement fee. For all other jewelry repairs and or lost pieces please contact me and I will do my best to help fix or replace the item.