Returns & Exchanges
We do not issue returns for custom orders however we want you to be happy with your order so please contact us within 14 days of delivery and we will do our best to find a solution. For all other orders due to the custom made-to-order nature of LUX Reve jewelry, if the product is determined to be damaged or defective within 30 days of receipt, we will gladly repair or replace it. We will exchange pieces if the incorrect item was ordered, however, you are responsible for the price difference plus return shipping. If the wrong size was ordered please contact us with in 14 days of delivery and we will be happy to exchange it for a different size.
The customer is responsible for keeping their jewelry safe and in good condition. If by chance your chain breaks within 60 days of purchase we will happily replace it however shipping is not included. All repairs will incur a fee of $5 . The 1st chain repair will just be charged the repair fee plus shipping however a 2nd or third chain repair on the same necklace will also include a $10 chain replacement fee. For all other jewelry repairs and or lost pieces please contact us and we will do our best to help fix or replace the item.